Reset Your High Speed Connection

We often get asked about "release and renew" for IP addresses. For example, Wendy in Surrey wrote us,

"I couldn't seem to connect to the Internet and a friend told me I should release and renew my IP address. But how do you do that?"

For Windows 2000/XP, these are the steps:

a) Click Start.

b) Choose Run.

c) Type: cmd, then press the Enter key on your keyboard.

d) At the prompt that looks something like: C:\>.

e) Type: ipconfig.

f) Press the Enter key on your keyboard.

g) Check the IP address.

h) If it displays an address of 0.0.0.0 or 169.x.x.x, type ipconfig/renew all to try and renew your IP to a valid TELUS IP address.

i) Press the Enter key on your keyboard.

j) Try your connection again.


For Windows 95/98/ME, these are the steps:

a) Click the Start button.

b) Choose Run.

c) Type: winipcfg.

d) Click OK.

e) At the top of the IP Configuration window, select your network card from the drop down list, as shown in Figure 2.

f) Check the IP address.

g) If it displays an address of 0.0.0.0 or 169.x.x.x, please click the Renew All button to try and renew your IP to a valid TELUS IP address.

h) Try your connection again.


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